# How to fix mobile rendering issues?

#### Seeing a blank screen on mobile <a href="#seeing-a-blank-screen-on-mobile" id="seeing-a-blank-screen-on-mobile"></a>

## **1. Check your deployment**

This issue is typically caused by wrong configuration/deployment of charts.

First, please check to make sure the proper VitaraCharts plugin is deployed; In the case of mobile, the plugin to download is called VitaraChartsMobile.zip

Follow all the installation steps listed in the [install guide for mobile](https://docs.vitaracharts.com/install-docs/installing-on-microstrategy-mobile).

**Note** that after deploying, the plugins folder will have several Vitara related folders (one for each type of chart)

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2FovjmOtnpOigSoXByEhwN%2Fimage.png?alt=media&#x26;token=944fc618-0d2d-4982-95fd-8b68fd2a1117" alt=""><figcaption></figcaption></figure>

* In case a cluster of mobile servers are being used, it is critical to ensure Vitaracharts is deployed to all nodes in the cluster.
* Also please verify that the version of Charts deployed in Mobile and Web both are same.
* If you are using VitaraCharts for Documents please make sure that Display widget option in (iPhone, iPad,Android..etc) is enabled for the widget. \</br>

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2FTCyfsvsE6ag9O3XIvyJF%2Fimage.png?alt=media&#x26;token=e9ab37aa-d202-46a9-b0f6-7e746113a173" alt=""><figcaption></figcaption></figure>

## **2. Clear mobile/library application cache**

You deployed charts correctly and still you are seeing a blank screen on mobile/library application in IOS or android device, please delete the chache of the application and reload the dossier/document. Generally, you need to do this when you deploy new vitara build or after Setting web configuration url to library/mobile application’s Vitara Charts config file.

### **To clear cache in the library application on iPad please follow the below steps:**&#x20;

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2Fg1WYgsLWiPHznhMLBZKT%2Fimage.png?alt=media&#x26;token=4ae2702d-7d5c-4faf-b4f3-2fc4b5f9fc6c" alt="" width="98"><figcaption></figcaption></figure>

#### **Step 1:**

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2FvcpZuV1spSYjUAnlYwVm%2Fimage.png?alt=media&#x26;token=79fc2d22-f599-409e-b16b-cc8afa777316" alt=""><figcaption></figcaption></figure>

#### Step 2:

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2FVtU7fL376RwnQQgU4Jkf%2Fimage.png?alt=media&#x26;token=0c0393dc-7b50-485e-ad0c-29ab2738aa15" alt=""><figcaption></figcaption></figure>

#### Step 3:

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2Fu3oyCwNTT4kwqy6g4MeR%2Fimage.png?alt=media&#x26;token=09980137-c0b8-41c7-8098-b8d626b463cf" alt=""><figcaption></figcaption></figure>

#### Step 4:

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2FU8TwOqdxKmDqiospLrHv%2Fimage.png?alt=media&#x26;token=83103d0d-c77e-49f3-97bc-64eda84611cc" alt=""><figcaption></figcaption></figure>

### **To clear cache in the MicroStrategy mobile application on iPad please follow the below steps:**&#x20;

#### Step 1:

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2Fjls7q8lBSpUzUG5VYEMf%2Fimage.png?alt=media&#x26;token=d23f8bb5-4667-4d3a-87e3-15abe365b4e0" alt=""><figcaption></figcaption></figure>

#### Step 2:

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2FSroEDOdL7KQWdFo3b3WF%2Fimage.png?alt=media&#x26;token=fd5752bb-1f25-4ad3-8e90-d2db923396a7" alt=""><figcaption></figcaption></figure>

### Step 3:

<figure><img src="https://230207405-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuiTPVEbVQnzR38vviPf%2Fuploads%2FcldzfPPX62Wnled8uAkK%2Fimage.png?alt=media&#x26;token=6f430308-7264-4fc1-9b24-8349da30dca9" alt=""><figcaption></figcaption></figure>