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  • CHARTS USER GUIDE
    • Introduction
    • Angular Gauge Chart
    • Bar/Column Chart
    • Bubble Chart
    • Bullet Chart
    • Calendar Heatmap Chart
    • Column Range Chart
    • Combination Chart
    • Dumbbell Chart
    • Filter Chart
    • Funnel Chart
    • Grid Chart
    • Table heatmap
    • Histogram Chart
    • KPI Animation Chart
    • KPI Ring Chart
    • Line/Area line Chart
    • Mekko Chart
    • Packed Bubble Chart
    • Pie Chart
    • Polar Charts
    • Sankey Chart
    • Simple KPI Chart
    • Slope Chart
    • Sparkline Chart
    • Stacked Column/Bar
    • Text Node
    • Tornado Chart
    • Trellis Chart
    • Variwide Chart
    • Waffle Chart
    • Waterfall Chart
    • Wordcloud Chart
    • Workstation
    • Allow/Block URLs
    • Animation Duration
    • Attribute Forms
    • Auto Scroll
    • Axes
    • Background Images
    • Backward Compatibility
    • Bar/Column Width
    • Color Picker with Opacity
    • Connect Null Points
    • Custom Markers
    • Custom SVG Markers
    • Data Markers
    • Data label customization
    • Dossiers/Documents differences
    • Drilling
    • Error Bars
    • Export to PDF
      • Export engine local resource set up
    • Formatting metric data
    • Gradient Threshold
    • Legend
    • Negative Sign
    • Pattern Fill
    • Play Animation
    • Plot lines/Reference lines
    • Reset color property
    • Reset font properties
    • Right Click Menu
    • Right-to-left Support
    • Series using Attribute
    • Small Multiples
    • Smooth Line
    • Tooltip Customization
    • Tooltip Links
  • GRID/MICROCHART GUIDE
    • Appearance
    • Auto Size
    • Column Totals
    • Context Menu
    • Creating a micro chart
    • Custom markers
    • Custom Editor
    • Filter Data
    • Format/Clear Format
    • Grand Total
    • Pivoting and Row Grouping
    • Horizontal Bars/Pins
    • Embed Images
    • Manage Scaling Grouping
    • Manage Column Grouping
    • Manage Metric Grouping
    • Pin Column
    • Reorder columns
    • Reset Columns
    • Show/Hide Column
    • Sorting
    • Subtotals
    • Thresholds
    • Tooltip
    • Transparency
    • Trend Lines
    • Value Aggregation
    • Variance
  • MAPS USER GUIDE
    • Creating New Maps
    • Custom Layouts
    • Customization of the Map chart
    • Default Maps
    • Formatting Options
    • Generic Merge tool
    • US map using counties data
    • US Map using ZIP Codes
  • IBCS USER GUIDE
    • IBCS
      • Why IBCS
      • Mapping IBCS Scenarios
      • Negative Metrics
      • Scaling Multiple Charts
    • CERTIFIED CHARTS
      • Multi-tier Bar chart
      • Multi-tier Column chart
      • Small Multiples
      • Vertical Waterfall
  • CUSTOMIZATION GUIDE
    • Introduction
    • Custom CSS
    • Custom CSS Samples
    • Custom Color Palette
    • Custom Fonts
    • Condensed Metric Format
    • Disable Edit button
    • Grid Custom CSS
    • Localization
  • FAQ
    • Contact Us
    • FAQS
  • INSTALL DOCS
    • Installing on MicroStrategy Web
    • Installing on MicroStrategy Desktop/Workstation
    • Installing on MicroStrategy Library
    • Installing on MicroStrategy Mobile
    • Release Notes
    • Release Notes Maps
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  1. FAQ

License deployed but still getting an error

I’ve replaced the license file but it is not being read

Please restart the web server after deployment of Vitara charts. Additionally browser caches need to be purged and a new session needs to be started. If issue persists, use the following link (after substituting your server and port numbers) to check if the license key was replaced correctly and compare it with the key provided to you.

https://<server>:<port>/MicroStrategy/plugins/VitaraCharts/license.txt

If you notice any unrecognizable character in the beggining of the file (as displayed in the browser), you should make sure that character is removed. You can just copy the contents without the character and paste it back into your license file. Then retry loading the document/dashboard.

If the issue is still unresolved, please contact support.vitaracharts@vitara.co with details of the version, web server, steps taken and license key used for our tech support team to troubleshoot.

Last updated 22 days ago

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